What to Look for while choosing an Air Conditioning Company
Finding a good air conditioning company – HVAC isn’t just about staying cool—it’s about protecting your investment and making sure you don’t get hit with surprise costs or shoddy service.
Choosing the right Air Conditioning Company
Here’s what really matters when you’re picking one:
1. Reputation and Experience
Start with the basics: check out their reviews. Google, Yelp, and the Better Business Bureau are your friends here. Look for real stories about how the company treats people, whether they show up on time, and how they handle mistakes.
Experience counts too. A company that’s been around for a while has probably seen it all and knows how to fix tricky problems. Local companies have an extra edge—they get your climate, your city’s rules, and can usually get to you faster.
Don’t be shy about asking for references, especially for big projects like installing a new system. A good company will happily connect you with recent customers.
2. Licensing, Certification, and Insurance
You want professionals, not amateurs. Ask to see their local licenses. Licensing means they’ve passed tests and proven they know what they’re doing.
Insurance is just as important. Accidents happen. Make sure they carry liability and worker’s comp—otherwise, you could get stuck with the bill if something goes wrong. Ask for proof.
See if they’re authorized dealers for the brands they recommend. It helps when it comes to warranties and support.
3. Transparency and Pricing
Demand a written estimate—detailed and itemized, so you know exactly what you’re paying for. Parts, labor, fees, the whole deal. If someone throws out a price that sounds too good to be true, there’s usually a catch—cheap parts, rushed work, or hidden fees.
For new units, make sure they do a Manual J load calculation. This isn’t just some fancy term; it’s how they figure out the right size for your home. Too small or too big, and you’ll waste money and energy.
Many good companies offer free consultations or estimates, so take advantage of that.
4. Services and Warranties
Look for a company that handles everything—installation, repairs, maintenance—and knows your type of system, whether it’s central AC, a heat pump, or something else.
Ask about maintenance plans. Regular tune-ups keep your system running longer and can save you money in the long run. Plus, you might get perks like discounts or priority service.
Warranties are a big deal. Check the equipment warranty from the manufacturer and ask what sort of labor warranty the company offers on their work. A year is standard, but some will go longer.
5. Customer Service and Availability
How fast do they get back to you? If you’re waiting days for a call or email, that’s a red flag. Good companies pick up the phone, answer your questions, and work with your schedule.
Ask if they offer 24/7 emergency service. ACs don’t care about business hours when they break. Find out their response time and what they charge for after-hours calls.
Pay attention to how they treat you. Are they polite? Do they explain things clearly? Do they protect your home and clean up when they’re done? That stuff matters.
Key Questions to Ask Potential Contractors
- Are you licensed and insured? (Can I see proof?)
- How long have you been in business?
- Are your technicians certified?
- Will you give me a detailed, itemized written estimate?
- For new installations, how do you figure out the right size for my home?
- What brands do you recommend, and why?
- What are the details of your equipment and labor warranties?
- Do you offer 24/7 emergency service, and what does that cost?
If a company is solid, they’ll answer all these questions and won’t dodge the details. That’s when you know you’re in good hands.
Spinel Dynamics is an air conditioning company that deal with design, supply, installations, repair, and maintenance in Kenya. We don’t just install an air conditioning system and leave, we ensure it runs smoothly, all the time, without any hitch.
Why Spinel? We are commitment to transparency & honesty. We offer unmatched expertise & certified professionals, customized solutions, exceptional customer service, and long-term reliability and support.
Feel free to contact us in any case.
